FAQ

Why ZoLi

Why ZoLi?

ZoLi is dedicated to designing products that blend innovation, style, and sustainability that meet the challenges of everyday life. By only using safe materials and environmentally friendly manufacturing, ZoLi is able to deliver products that are both safe and functional for adults and children.

Has ZoLi received any awards for it’s products?

ZoLi has received multiple awards over the years in the world. To name a few:
Kind+Jugend Innovation Award, JPMA Safety Innovation Award, Banta Award, NY Now Best Innovation Award Runner-up, Singapore Awards, Better Living Award for Mealtime from Strollertraffic/Cribsie, The Bump Best of Baby Awards, Harper's Bazaar Junior - "Best Food Scissor" - "Best Fork + Spoon" and "Best Food Storage".

Where are our products made?

ZoLi products are designed in the US and manufactured in China or Taiwan. All factories are carefully screened and regularly visited to ensure that products are made in safe and responsible working conditions.

Materials selection

What materials are BOT sippy cup made of?

The handle, lid, and base are made of polypropylene while the straw is made from food-grade silicone. The weight at the end of the silicone straw is stainless steel encased in polypropylene.

What materials are Chubby Gummy made of?

The body of the Chubby Gummy is made of polypropylene and the tip is made from thermoplastic rubber.

Why do so many of our products have silicone?

Silicone is used in several of our products because it is an inert material that is non-toxic, hygienic, durable and resistant to bacteria. Silicone is made of silicon, which is a natural element found in organic materials like sand, quartz, and rock. Silicon is then transformed into silicone when it is combined with oxygen, carbon, and hydrogen. Because it is a natural material, it is free of toxic chemicals such as Bisphenol-A (BPA), phthalates, nitrosamine, lead and polyvinylchloride (PVC).

Is polypropylene safe?

Absolutely. We use polypropylene because it is entirely BPA free and does not leach any harmful chemicals or toxins. It is also a material that can be recycled easily.

What is Bisphenol-A and why is it harmful?

Bisphenol-A (BPA) is a widely produced chemical primarily used as an ingredient in the polycarbonate plastics and epoxy resins that line most food and soft-drink cans and leaches into your food and drink. BPA is a hormone-disrupting chemical believed to cause developmental and neurological problems.You will never find BPA in any of our products.

What are phthalates and why is it harmful?

Phthalates are commonly used as softeners or plasticizers to make polyvinyl chloride (PVC) soft and flexible. They are endocrine disruptors and believed to interfere with normal development of a fetus or child and linked to problems with the reproductive system. We will never use any phthalates in our products.

Why is PVC harmful?

Polyvinyl chloride, also known as vinyl or PVC poses risks to both the environment and human health. PVC needs additives and stabilizers to make it useable. For example, lead is often added for strength, while plasticizers are added for flexibility. Low-level exposures are associated with decreased birth weight, learning and behavioral problems in children, suppressed immune function and disruption of hormones in the body. PVC threatens environmental and consumer health at every stage of its product life cycle, according to the Center for Health, Environment, and Justice (CHEJ). PVC is also the least recyclable plastic. We will never use any PVC in our products.

Does the paint in our products contain lead?

Our paint does not contain any lead or toxins. We spent a considerable amount of time reviewing and auditing multiple paints, and we carefully selected a paint that is safe and resilient for all ZoLi products.

Why use stainless steel instead of aluminum?

Aluminum is really light, but it can unleash noxious substances upon warming, or when in contact with acidic food, so the bottles need to be lined with another material. Those liners (usually plastic resins or epoxy) contain dangerous chemicals such as BPA, and can get scratched. They can also alter the taste of liquids and give them a unpleasant flavor. Our stainless steel is completely safe and free of BPA and phthalates, and does not impact food flavor.

What is stainless steel?

Stainless steel is a special form of steel that is resistant to tarnishing, rust and corrosion.

Wash & Care

How do I clean & maintain ZoLi products?

We recommend cleaning all parts thoroughly with warm to hot water and a mild detergent. We recommend hand washing for all our stainless steel products. All other ZoLi feeding products may be safely placed on the top rack of the dishwasher.

How do you clean the BOT Straw Sippy Cups?

BOT Straw Sippy Cups are dishwasher safe; however if you wish to clean the straws separately, there are three simple methods:
1. Fill your BOT cup with warm to hot water. Close the lid and shake the cup. With a closed lid and warm / hot water inside, a natural pressure is created inside the cup so when you release the straw, the water will squirt out of the straw, flushing the straw clean.
2. Take the straw and run it under the faucet. While it is under the faucet, rub the straw up and down between your fingers, removing whatever "muck" might be there.
3. Using the ZoLi STRAW CLEANING BRUSH. Insert brush through the weighted ball end to clean the hard to reach areas.
4. Follow this link to see how you can disassemble your BOT to get a thorough clean.
5. Follow this link to see how to wash and dry your BOT properly.

Tips and tricks to prevent mold from forming in your sippy cups

1. Wash cup immediately after each use
          a. Remove all parts- straw and o-ring, to thoroughly clean
          b. Wash by hand in warm, soapy water or top rack of dishwasher
                    i. If washing by hand, use of a straw brush cleaner is recommended to scrub the inside of the straw
          c. Eliminate all excess water in cup, lid and straw
                    i. Pinch the straw to remove any excess liquid
          d. Fully dry all parts before re-assembling
                    i. Allow lid and parts to air dry even after pulling from dishwasher
                    ii. We recommend letting all parts dry separately and only assemble again prior to use
2. Use only with recommend liquids- milk, water, and non-pulp juices
          a. Do not place hot liquids, carbonated beverages, formula, thick smoothies, or juices with pulp inside the BOT cup
3. Most effective way to prevent mold from forming in sippy cups is to remove all trace foods and eliminate any and all moisture after cleaning

Can you place hot liquids, carbonated beverages or juices with pulp inside the BOT cup?

Hot liquids, carbonated beverages, and juices with pulp are NOT recommended. You can place lukewarm beverages inside the cup, but anything warm will create a pressure so be prepared that there might be some liquid that will flow up through the straw.

What is the difference between the original BOT and BOT 2.0?

BOT2.0 is an evolution of the original BOT straw sippy cup. BOT 2.0 includes the same Siliflex straw technology as the original BOT, but now works with both warm and cold liquids. That is because of the patented buffer chamber that relieves pressure and eliminates spouting that could happen when the temperature of the liquid changes. For more details, please look at this short video.

How often should I replace the BOT (or BOT 2.0) sippy cup straws?

The straws are made out of silicone and do experience wear and tear. General guidelines for replacing the straw are every two to three months, though this may vary depending on how frequently the cup is used and washed.

Do BOT replacement straws work for both 6 oz. and 9 oz. sippy cups?

Our 3-pack replacement straws will fit both your BOT and BOT XL cups. For BOT 2.0, use the straws and tips available in our refresher kit.

Why does the BOT Sippy Cup sometimes leak from the straw?

The original BOT is designed without a valve, which allows children to drink easily from the straw. When pressure builds up in the cup, liquid will be pushed up through the straw. This sometimes happens because the lid is over tightened. We suggest that you unscrew the top to release the pressure before using.

Why does the BOT Sippy Cup sometimes leak from the side of the cup?

Leaks may occur if the lid is not placed correctly on the cup and if the silicone O-ring positioned inside the lid is loose or not intact. If you are missing the O-ring, email customerservice@zoli-inc.com.

Why isn’t any liquid coming up from my BOT 2.0 straw?

If liquid isn’t coming out of your straw, you should check to see if your disk is securely tightened into the chamber. Please click here for other tips or if you prefer video, watch here.

Can I put my POW PIP in the refrigerator? (also valid for DINE, POW DINE or THIS & THAT)

You should avoid placing these products in the refrigerator, as it can damage their vacuum seal. There is really no need to do so anyway, since the vacuum seal on their body keeps all liquids cold for 24 hours.

Technical specifications

How much do ZoLi bottles and food jars contain?

SQUEAK - 12oz/355ml
PIP - 18oz/532ml
POW PIP - 16oz/473ml
TOKIPIP - 16oz/473ml
BOT - 6oz/180ml
BOT XL - 9oz/270ml
BOT 2.0 - 10oz/300ml
ON-THE-GO - 4oz/120ml
PODS - 4oz/120ml
SUMO - 8oz/235ml
DINE - 12oz/355ml
POW DINE - 12oz/355ml
TOKIDINE - 12oz/360ml
THIS & THAT - 8oz/235ml

How long will my vacuum insulated jar or bottle keep my meal or drink hot or cold?

Keeps hot up to 8 hours and cold 24 hours.

Does POW PIP sweat? (also valid for DINE, POW DINE or THIS & THAT)

Thanks to their double-wall and built-in vacuum insulation, these bottles do not have condensation building up on the outside, regardless of the temperature both inside and outside the bottle.

What kind of batteries do BREATHE and BUZZ B need?

BREATHE requires 2 alkaline batteries.
BUZZ B requires 1 alkaline battery.

Ordering & Warranty

What type of payment do you accept?

We accept Visa, Mastercard, American Express, and Discover.

How are orders shipped? How long will it take to receive it?

ZoLi typically uses UPS Ground to ship products out. Orders are processed and shipped Monday through Friday, with the exception of holidays. Regular / non-expedited orders are processed, packaged and shipped within 1 – 2 business days. It generally takes 3 – 10 days for shipping depending on shipping destination. Expedited shipping is an option at checkout. Expedited orders received by 1:00 PM PST will ship the same day. Expedited orders received after 1:00 PM PST will ship the following day. Shipping costs are calculated based on size, weight, and destination.

Do you collect sales tax?

ZoLi is based in California, orders placed or shipped to the state of California are taxed at the current sales tax rate.

Do you ship outside the continental US?

Currently, we only ship to all 50 states. Shipping charges are calculated based on size, weight, and destination. For locations outside of the US, contact us at customerservice@zoli-inc.com and we can direct you to one of our international distributors.

Do you offer expedited shipping?

Expedited shipping is an option at checkout. Expedited orders received by 1:00 PM PST will ship the same day. Expedited orders received after 1:00 PM PST will ship the following day. Shipping costs are calculated based on size, weight, and destination.

What type of warranty does ZoLi offer on its products?

ZoLi offers a 30-day warranty on its products against defects in materials. You may return defective items for evaluation. Please refer to Return Policy on how to send an item back to ZoLi.


ZoLi Videos

BOT Videos
 
BOT 2.0 Videos

Product Manuals

                                        BOT 2.0  Tips


Return Policy

Items purchased from ZoLi retailer (online or storefront)

Items purchased through ZoLi retailer must be returned/exchanged through that retailer and be subject to their return/exchange policy.

Items purchased directly from ZoLi

Items purchased from www.zoli-inc.com can be returned within 30 days of purchase as long as they are in new, unused condition with original packaging. All returned pieces will be examined and items that do not meet our return qualifications will be sent back at customer’s cost. Please allow 2-4 weeks for all returns and returns to be processed.

If an item is damaged during shipping, please notify us within 48 hours at customerservice[at]zoli-inc.com or 888.321.ZOLI. ZoLi will bear the cost of repairing or replacing the product and shipping the item back to you. Repair or replacement of the defective item is subject to verification of the malfunction or defect.

NOTE: The warrantor expressly disclaims liability for incidental, consequential or special damages of any nature. This warranty does not cover 1) a defect that has been caused by repair or modification by any person other than a ZoLi technician; 2) a defect caused by negligence, accident, or misuse of the product; 3) damage resulting from improper operation.

A copy of the receipt and a Return Merchandise Authorization (RMA) number must accompany all products sent back for returns or exchanges. To obtain an RMA number, please email customerservice[at]Zoli-inc.com or call 888.321.ZOLI (9654) with proof of purchase and reason for the return/exchange.

Items should be returned to:

ZoLi Customer Service
858 Stanton Road
Burlingame, CA 94010

Note: we strongly recommend shipping via UPS, FedEX, or insured USPS, so you can track and insure your package. We cannot be responsible for items lost or damaged in the mail.

Shipping & Handling

We make every effort to ship your order out the next business day; however, it may take up to 48 hours to process your order. All ground shipments will take between 7-10 days to receive. If you wish to receive products sooner, please select an expedited shipping option.

Shipping charges are calculated based on weight and destination of each order.


ZoLi Authenticity

We appreciate your commitment to authentic ZoLi products! At ZoLi, we want to make sure that you are receiving the safest, highest quality products possible. We want you to be aware that there is a company impersonating ZoLi Inc. products and let you know how to spot them.

1. Fake packaging has a ™ logo, not a © logo.

2. Typos on the fake packaging in all languages. (Side panel- "chshioned")

3. Battery should not be included in anything manufactured from 2015.

4. Copyright is 2015, not 2014.

5. Manual indicates that ZoLi is located in London UK.

6. Limited Product Warranty says- DOUX BEBE TECHNOLOGIES.

All products purchased on this site are guaranteed authentic! If you have any questions or receive any information from this company, please feel free to contact hello@zoli-inc.com.